GP National Patient Survey - Results 2025

2025 Results

Data Collected 30th December 2024 to 1st April 2025. Results published 10th July 2025.

463 Surveys sent, 128 completed and returned – 28% completion rate.

• 41% find it easy to get through to GP practice by phone (No change from 2024).
• 39% find it easy to contact this GP practice using their website (2% decrease from 2024).
• 32% find it easy to contact this GP practice using the NHS App (17% decrease from 2024).
• 83% find the reception and administrative team at this GP practice helpful (8% increase from 2024).
• 49% were offered a choice of time or day when they last tried to make a general practice appointment (8% decrease from 2024)
• 35% usually get to see or speak to their preferred healthcare professional when they would like to (9% increase from 2024).
• 97% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment (4% increase from 2024)
• 84% describe their overall experience of this GP practice as good (9% increase from 2024).

To view the full GP Patient Survey 2025 Results 

Improvements

After reviewing the results of the national patient survey, we identified key areas where we could improve to ensure our practice remains responsive and caring.

Here are some of the improvements we’ve made:

• Improved telephone access: We have restructured our appointment-booking system by expanding our online consultation forms, reducing phone wait times, and gaining a better understanding of your care needs so we can offer the most appropriate support.
• Support with the NHS App: We now have a designated member of staff who can help signpost patients to the NHS App and provide guidance on how to use it. Please ask if you would like assistance.
• Explaining the wider clinical team: We have improved how we communicate the roles and benefits of our wider clinical team, helping you better understand how different professionals can support your care.
• This year, we also conducted our first local patient survey to gather broader feedback from our community. Please refer to the Local Patient Survey  section for further details.
• For more examples of how we use your feedback, see our You Said, We Did page.